Archive for the ‘Small Business’ Category

Does Small Business Marketing Need Much Planning?

Tuesday, October 21st, 2008
small business management
Nate Stockard asked:


Small business marketing is small, as noted by the name, but too many times business owners think that small business marketing is too small for planning, budgets, or strategies. Since small businesses usually have little or no marketing budget and are concentrating on just keeping the doors open, owners, more times than not, neglect their marketing planning. No business should exist without marketing planning and strategies!

Actually, small business marketing requires planning and strategy more than major companies.

When the marketing manager of a large corporation has a $20 million marketing budget just for print ads, they have room to make mistakes, produce the wrong ads, and even scrap the marketing plan half-way through completion. Small businesses don’t have such freedom and liberty. Small business marketing should contain a plan before anything else happens in the company in the area of sales and marketing. There should be budgets and strategies created as early as possible and reviewed as often as possible.

Create a marketing plan as soon as you decide to start a business.

My company specializes in helping small businesses with marketing and design, and we encounter many of the same problems, and they all stem from lack of early planning. Once you decide to start a business, start creating a marketing plan.



Who are your customers?

What are their needs and wants?

How will you acquire new customers?

What kind of customer relationship management systems will you use?

What do your customers expect from you?

What are your products’ benefits?

What are your strengths?

What are your weaknesses?

How will you advertise?

How much will you budget for marketing?



This list is actually very small when it comes to creating a marketing plan, but you must answer all of these questions and more. Small business marketing must be precise, have a defined strategy, and contain at least a rough budget. Figure out who your customer is, how you will reach them, and why they will buy from you. Starting with these three areas will give you a plethora of other questions to answer in figuring out the maze of small business marketing.

 

 



Brad

can anybody tell me how to forecast sales for a call center?

Wednesday, October 15th, 2008
small business management
The_Only_WAy asked:


I am developing a business plan as my
SMALL BUSINESS MANAGEMENT assignment in MBA.
In which i am working on call center development.

Here i can’t get the actual data of any client whose project we’d be working on. But the figures should be realistic so i got the payments and their schedules of a client from a call center.

Now how would i make projections on its basis

Cynthia

Small Business Payroll Processing Services

Thursday, September 18th, 2008
small business management
Christopher S Walton asked:


Small business payroll processing services and other HR outsourcing solutions are offered by professional employer organizations (PEOs). These solutions will certainly help employers save time and reduce costs. Payroll processing isn’t about just handing paychecks to employees promptly. It involves maintaining accurate records, calculating payroll taxes accurately, effective communication with employees, and much more. These are complex tasks, but employers wouldn’t have to bother about them when they outsource these payroll responsibilities to PEOs.

Not only would payroll outsourcing simplify the entire payroll process but also ease the burden of employers as they would only have to concentrate their attention and resources on other aspects of the business, especially the operational side. It results in efficient processing, in a cost-efficient manner. The time and money gains are valuable in maintaining the health of your business in the intensely competitive market and the alternating trends of the economy.

Small business payroll processing services would ultimately contribute to the consistent growth of the client company. These payroll processing services are specifically designed according to the financial health, needs and objectives of small and emerging concerns, while even large companies outsource payroll and HR administration. The positive results have contributed to the popularity of payroll outsourcing among established as well as emerging concerns.

PEOs also offer total human resource management solutions covering all areas of HR administration such as employee benefits management, workers’ compensation, regulatory compliance, and risk management. Small business payroll processing services and other HR outsourcing solutions could only bring about a positive change to the performance and earnings of your business.



Erik

Where can I go or Find someone who will help me set up the software/programs I need for my Small Business?

Monday, September 15th, 2008
small business management
Help Me asked:


Basically, I am in the process of opening up my own Small Business, an online business, and I was wondering if there are professional’s out there that might help me out with setting everything up that I need. The most important thing I need is some sort of Order Management software / program / system that will help keep my customers information, inventory information, vendor’s information, etc. I need to have a program or software that will be the man part of my business, I can process orders and ship them out through the system, etc. Please, I have been looking and looking but have not found anything. Any advice will be appreciated. Is there a service available that I can talk to and they can help me set things up, point me in the right direction, what I need and what I do not need, and most of all, where I can get the things I need.
Calling all Internet Business Owners, and young business owner needs some expert advice. I am willing to pay for someone to help me out.

Ramon

How can I go on opening my own small business?

Tuesday, September 9th, 2008
small business management
Emmanuil V asked:


Hi I live in Greece and have studied hotel management in UK. My MSc is on Organisational Change & Development. I work as a market development manager in a large convention centre and I should be described as an OK payed employee.

I don’t feel happy though! I feel that I should take a chance and open something up. I am sick of making other people rich and still have to try hard as to prove and describe WHY I should be vallied from the company, and WHY I should be payed more, and WHY I am good enough to evolve more!

But habbit makes things complicated. When I picture my self starting a small business I fell panic and frustration as I always managed other people’s money and took no risks. I KNOW I am gonna be good at running a small operation smoothly YET SOMETHING HOLDS ME BACK.

Any of you people out there had the same feelings?? How did you cope?? Did you take your chances and moved foreword?? How did it go??

Jason

Contact Management (crm) for Small Business - What Works Best?

Monday, September 8th, 2008
small business management
Michael Lemm asked:


Contact management for small businesses is a big deal often having a big impact on your bottom line. After all how well you connect and stay in contact with customers (and potential customers), track and manage your sales and marketing data, and drive business to your company is crucial to your overall income numbers.

Here is a quick “Guide” with strengths and weaknesses of three CRM software packages I’m comfortable recommending:

1. Salesforce.com

PROS: Integration with dozens of 3rd party tools including marketing automation. Hands down the most powerful import functionality of all CRMs. Salesforce.com allows you the most flexibility with mapping of data ….. and gives you full control of what data gets overwritten, merged, and updated. It is also easy to use and quick to navigate.

CONS: Expensive compared to other alternatives. Little to no contractual flexibility.

2. SugarCRM

PROS: Nice interface and powerful customization, most powerful if you count the ability to edit code. Flexible contract terms. More cost effective than Salesforce.com in the OnDemand version and free if you host the Open Source version yourself.

CONS: Little support for third party applications out of the box. Import process is limited in that you can only overwrite, versus update existing data records. This can be bad if you like to regularly update your database and import tradeshow and other marketing data.

3. QuickBase

PROS: Month to month contract terms, ability to host unlimited instances or have unlimited applications. As low as $15 per user per month. Easy customization.

CONS: Tedious import process with no ability to update certain fields versus overwrite. Little to no ability to connect to 3rd party applications.

My friends use Salesforce.com for their sales and marketing. They use Quickbase for delivery of their services.

Tidbits on a few others - Act and Goldmine require more IT resources for multi-user environments, and you will have trouble with people not syncing often enough. I have yet to meet anyone who has used Microsoft CRM and liked it.

Whatever program you choose really depends on what are your priorities and needs within CRM. Is it sales driven, customer service driven, internal help desk driven, campaign management drive. There are always some niche tools that are for specific needs and still people develop custom development. Proposal Making is a separate software in the CRM space for instance.

One thing to always remember when selecting, and integrating any CRM product. Installing and running the CRM is the easy part, no matter which one you chose. The hard part is tailoring the CRM’s robust feature set to the unique aspects of your business, your sales goals, and the personality of your sales team. This tailoring will cost far more, take far longer, and incite far more arguments than you could ever imagine.

If it’s so hard, then why even do it? Because that IS the payoff for CRM. A lot of people spend a lot of time analyzing all the features and choosing one CRM over another, and my point is, the feature sets aren’t what matter.

The real beneit of CRM software isn’t the automation, it is that in automating, it forces you to have all those tough arguments, make all those tough business decisions, and have all those debates about sales philosophy.

And if you do it right, you will be richer for it, no matter which software you choose.

CRM isn’t simply contact management on steroids, it is your company’s opportunity to identify best practices in customer life cycle management, codify those practices into defined processes, and an automated system to help your sales force understand and follow those practices.



Ray

Problems with Running a Small Businesses - what are the problems that fellow small business owners are facing?

Tuesday, September 2nd, 2008
small business management
Aditya G asked:


Mostly Management Related Problems

Ashley

Small biz,management works out of office 90% of the time. No one to take care of performance reviews Need idea

Tuesday, August 26th, 2008
small business management
my.turn asked:


Small engineering firm. I need Ideas on how to take care of 20 employee’s performance/salary reviews. Management also are “down in the trenches” out of the office and rarely available for reviews. Had a business developement/HR person at one time who could handle some(very few) of the sit down reviews, like the office and shop personnel, but really needed the management people as they are also the project managers on specific projects WITH the engineers out in the field and know them and their skills best. Sometimes each employee may wait up to 2 years for a sit down. Is it okay to just give a payraise with a memo along with paycheck to mention the raise and suggest a sit down only IF the employee would like to talk? Is this too impersonal? It would cut down on the number of reviews needing appointments. And some employees really don’t want to talk but would like to see a payraise. Hiring someone or an agency would not work because he would not be involved w/projects or the engineer on

Shannon

What do you think of the home-based business name “Eight Days A Week”?

Friday, August 15th, 2008
small business management
MermaidWaterGirl asked:


Hi! I am starting up a home-based freelance assistant business….doing a lot of marketing work, database management, design, etc for real estate companies, mortgage lenders, small businesses….and my name idea was :
Eight Days A Week
Creative Office Solutions
“do you need eight days a week to get it all done?”
What do you think?

Manuel

info on an inexpensive efficient web invoicing/billing and time tracker for small business, myself & 3?

Friday, August 1st, 2008
small business management
millercarilnn asked:


I own a very small company w/ myself and 3 independent contractors. I am looking for a cheap, professional, efficient online client management sytem that can keep track of hours, invoice, bill and hold phone book information of all the clients. I have looked at Freshbook but it can get expensive. Does anyone have any suggestions.

Tommy