You never said what your current position is with the company is?

As a business owner, I find increasingly distressful when I read or hear about the lack of structure in an organization, particularly at the top.

I find it all crap when I hear that there is no one to conduct performance reviews because a company’s life blood is their staff and employees.

I think that managers who are “too busy” are right up there with, “it’s not my job” on the list of people “who should be canned.”

Your superiors will eventually cause this company to fail, and there are many ways to determine a failed company.

I realize that small businesses have difficulties at time regarding interpersonal relationships and over all personnel management issues; however, how can you ascertain what the employees compensation increase should be (if any) if there is not a direct line of communication from the front line supervisors or upper management that would have this insight?

If in the near future if there was a need to conduct disciplinary action for a specific employee, and it was an issue that should have been brought up in their last review and it was not, then I could potentially see a employee/employer litigation issue. The one-on-one or sit downs need to happen on a consistent and structured schedule. If this not set and performed by a person with this authority, the company is opened to liability.

My opinion is if you are not in a position of management and insight to conduct one-on-ones, then I would go for the least involved route as possible, and reschedule the reviews until management can get their acts in gear.

Also,”self reviews” are the fastest way to demoralize staff, particularly if they are not going to see any wage increase. I would stay away from this method, it’s arcane and useless.

Good Luck,
~Trey

We have them rate their performance 1 to 10 which allows you to see how comfortable they are with their skills, and where they need more structured help.

From there, it is usually simple to provide the education they need, with short classes in the specifics.

As for pay raises, if they are putting out the work, and the business is growing, go for it. But they should be equal percentages, to keep everyone on a even playing field.

What usually happens is the more highly educated people get a higher percentage, but the people who keep the office running so you can be out of the office making the business run, get frustrated (justifiably) by recieving less of a percentage increase than others. Let’s face it, if the phone doesn’t get answered, you don’t have new or repeat clients, if the filing doesn’t get done, you can’t find what you are looking for, and if the bills don’t get paid you are really up the creek. So these services matter too.

We gave 3, then5 then 10 percents over years, and are still going strong, with only 2 folks leaving us over the course of 7 years.

This might work for you, might not.

Or you could take the easy way out and profit share.

Good luck.